Failure Mode #2: Excessive Handoffs When ownership is unclear, work starts changing hands and excessive handoffs become the next constraint. Excessive Handoffs Work doesn’t move forward—it moves around. From inbox to inbox. From queue to queue. From team to team. Each handoff looks reasonable in isolation. Together, they quietly become the process. Excessive handoffs usually accumulate for good reasons: Capacity was uneven Risk wanted visibility A workaround solved a short‑t