Cecelia Cartier, PMP

The question to ask is not “how do we make the core work harder”.  The better question  is “how do we design work that allows the core to do what it already does well”.   In my last post, I shared an idea that resonates with many banks we work with:  when things feel hard operationally, the core system is often the first place we look. But in most cases, the deeper issue isn’t the platform - it’s how work has evolved around it. That evolution didn’t happen recklessly. It happened...

Community and regional banks often reach the same conclusion when operational friction shows up around the core. Something must be wrong with the system. In many cases that conclusion feels justified because the pain is real. 

Change is never easy, but it is necessary. Whether it’s responding to new regulations, evolving customer expectations, or the push for...