Series: How Processes Have Evolved

Banks assume operational challenges require changes to the core system. In reality, the bigger opportunity is often redesigning the work around the core so it can do what it already does well. This series explores four common operational failure modes that create friction, complexity, and inefficiency: overlapping ownership, excessive handoffs, control stacking, and exception driven processes. Through real world banking examples, we'll examine why these patterns emerge, how they impact perf